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My Grandma's of New England

About My Grandma’s Coffee Cake

  1. What is the shelf life of the cake?
  2. Does the cake need to be baked?
  3. Are My Grandma’s cakes Kosher?
  4. Are My Grandma’s cakes Pareve (non-dairy?)
  5. I’m allergic to nuts. Can I eat your cake?
  6. Where can I buy your cakes?
  7. Why is your mail order cake more expensive than the cake I can buy in my local store?
  8. What’s the difference between a large and a small cake?
  9. Do your cakes contain liquor?
  10. What do I do if I don’t like your cake? Is your product guaranteed to please?
  11. What if I still have questions?

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What is the shelf life of the cake?

The cake remains fresh for 14 days from date of shipment when stored on the kitchen counter or in the refrigerator. Refrigeration does not add to the shelf life of the cake. All cakes freeze beautifully for up to twelve months, either whole or sliced. The cake is best defrosted by opening the heavy duty freezer bag in which it was frozen and storing the cake at room temperature for a few hours. It will taste as fresh as just baked! Also, our cake is quite good when eaten cold, or even frozen - try it!

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Does the cake need to be baked?

The cake is baked here in our bakery, so there is no need for additional baking. It’s a ready to eat product! You may reheat the cake, if it is your personal preference. You may warm the cake in a microwave oven (please use caution), a toaster oven, or even fry our cake in a pan as you would French toast. Delicious!

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Are My Grandma’s cakes certified Kosher?

Yes. We use nothing but the finest ingredients and never bake on the Jewish Sabbath or high holidays. My Grandma’s Coffee Cakes are certified Kosher by Circle K.

Click here to see our Kosher Certification.

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Are My Grandma’s cakes Pareve (non-dairy?)

At this time, My Grandma’s coffee cakes are all certified Kosher dairy, not Pareve (non-dairy).

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I’m allergic to nuts. Can I eat your cake?

We do not recommend our cake be consumed by anyone who suffers from severe nut allergies.
We also do not recommend that our no-nut cakes be an appropriate choice for those who suffer from severe nut allergies, as all of our cakes are baked in a facility where walnuts are located on the premises.

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Where can I buy your cakes?

Our cakes can be purchased on-line, in finer supermarkets and in select gourmet stores. Click here for our national Store Locator. Or if you are in the Hyde Park section of Boston, you may also purchase directly from the retail store at our bakery. Our retail store hours of operation are Monday through Thursday from 9 a.m. until 5 p.m. and Fridays from 9 a.m. until 4 p.m. We are closed on the weekends and on most national holidays. Click here to get directions to our Hyde Park retail store.

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Why is your mail order cake more expensive than the cake I can buy in my local store?

We are asked this question quite often. A lot of stores buy our product in volume so they are able to pass some savings to their customers. But stores do not (for the most part) deliver the product to your door, which is a real convenience. If they do deliver it to you, they tend to charge for it (as we do), either by the delivery or with a service charge (much like are charged for Peapod type services). In almost all cases they do not deliver it for you, or on your behalf, to a second party. While you might be able to save a couple of dollars by purchasing our cake in a store and mailing it yourself, you won’t get any of the following:

  1. a cake that's baked to order
  2. shrink-wrap sealing to protect against nature and the elements
  3. extra cardboard reinforcement inside the box to protect against breakage
  4. personal customer service
  5. a refund if any problems occur
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What’s the difference between a large and a small cake?

Our small cake measures approximately 8 inches across, weighs 1.75 pounds and provides 8 - 12 servings. Our large cake is approximately 10 inches across, weighs 3.1 pounds and provides 16 - 20 servings.

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Do your cakes contain liquor?

My Grandma’s Coffee Cakes do not contain liquor. The reference to Bourbon vanilla is to the Bourbon region of Madagascar, where our vanilla beans are produced.

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What do I do if I don’t like your cake? Is your product guaranteed to please?

We guarantee our cakes 100%. If for any reason you are dissatisfied with our product, we will replace the product or refund your money (mail order cakes only). If you have purchased our cake at a local gourmet shop or supermarket, and are dissatisfied, please return our product to the place of purchase for a replacement or a refund.

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What if I still have questions?

If you still have questions about our products, services, ordering and / or shipping procedures, please email us at Customer Service or call us at 888-847-2636!

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